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Any Satisfaction in a Job Well Done workbook is tailored specifically
to the needs of the staff and volunteers who work in animal welfare and protection. Author Jan Elster has conducted
on-site shelter workshops from Team Building to Strategic Planning -- all which focus on issues that animal shelters face
and solutions that will work in the shelter environment.
Diane Allevato, former Director of the Marin Humane Society in Novato,
California, suggested that Jan transform the workshops she conducted for over 25 years into written materials. The current
workbook "Animal Friendly - Customer Smart: People Skills for Animal Shelters" is designed to be used
in-house by shelters at any time without the help of a professional consultant or trainer. Our mission in creating a
shelter/clinic friendly workbook is to easily and inexpensively assist anyone in the field of animal sheltering and
protection to acquire skills that help them be effective on-the-job so that the animals benefit in the long run. "Animal
Friendly - Customer Smart" includes educational materials that are both entertaining and informative. Photos,
by award winning Shelter Photographer, Sumner W. Fowler, bring the topics and scenarios to life.
"Animal Friendly - Customer Smart" contains
116 easy-to-work with spiral bound pages that offer Customer Smart principles, exercises to complete and photos that
reflect shelter life. The workbook is meant to be written in, discussed and referred to at desks, counters, in
meetings and even in vehicles.
More About Jan
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