Here is
what our peers say about "Animal Friendly-Customer Smart:"
♦"We're planning to use these workbooks to supplement our People Care
training classes."
Tara
Yurkshat, Director of Operations, Dumb Friends League, Denver
♦"I cannot overstate the value of
good customer service in the animal sheltering field.During Animal Services Consultation evaluations, we commonly see shelters
struggle to provide quality customer service. This workbook will not only give you the tools to improve customer care
and service within your organization, it will help your staff recognize their unique capacity as ambassadors for the animals
in their care."
Barbara
Henderson, Shelter Services Coordinator, Animal Services Consultation, Humane Society of the United States
♦"This book is a terrific resource
for any animal-related organization. It's the first one I've seen that is completely tailored to the customer service
issues that are 'special' to groups like ours. We are using it for training adoption counselors - both paid and unpaid
(volunteer!). The real-life examples and exercises are on target."
Maggie Huff, Volunteer
Coordinator Lollypop Farm, The Humane Society of Rochester &
Monroe County, New York
♦"I am using the books to run a customer service training course
for my staff. All staff will be required to attend the 5 week course and complete the workbooks. I love that the
books relate to our occupation, and the examples that are used are excellent. Thank you so much for providing this much
needed resource."
Chris
Storm, Executive Director, SafeHaven Humane Society, Albany,
Oregon
♦"I want to say what a wonderful book about customer service for shelters. My superintendent got one for
all our employees, and it has done wonders. It is right on! I like the idea that if you are customer friendly then you
can help more animals."
Mitzi
O'Dell, President, Association of Certified Cruelty Investigators, Fayetteville,
Arkansas
